Customer Success Manager

- Join us in the fight against antibiotic resistant bacteria!

1928 Diagnostics is expanding our customer facing organization. As a Customer Success manager at 1928 Diagnostics, you will be an important part of our global sales team. Your role will be integral when our customers establish a new technology that gives hospitals actionable insights on genetic data and support them with infection control, outbreak management and antimicrobial surveillance. You have great interest in the health-care sector and believe you can thrive in the dynamic environment that a start-up offers.

Location: Gothenburg, Sweden

About 1928

At the forefront of digital health, 1928 Diagnostics strives to bring the full value of Bioinformation Technology and Cloud Computing to revolutionize how healthcare fights antibiotic resistant bacteria. The company was elected a World Economic Forum Tech Pioneer in 2018 and 2019.

The Role

As a Customer Success manager you will work with expanding our current user network within Microbiology and Infection Control globally. 1928 is currently establishing an international customer base, the technology application is fairly new and implementation is usually done stepwise with a lot of support. The Customer Success Manager is a key role in the business, responsible for ensuring customer onboarding, retention and success. You will report directly to the Chief Sales Officer, and be encouraged to take a great responsibility and be innovative in how to best support our users.

Main Responsibilities

  • Participate and assist in sales and marketing events. Including but not limited to:
    • Digital Sales meetings
    • Customer visits and conferences
  • Ensure our customers have the best experience of working with 1928 Diagnostics from demonstration to implementation in their internal workflows
  • Support caregivers in their day-to-day work helping them whenever they need through our channels
  • Establish efficient work-flows at the customer’s site with the 1928 platform and service
  • Develop 1928’s community of caregivers, capture customer and product feedback, and work towards our vision of impact infection control


  • Educational background in sciences, preferably related to any of the following; biology, bioinformatics, tech, microbiology, molecular biology, teaching sciences
  • Passionate about providing a high level of customer service, with a minimum of 1 year’s experience
  • Fluent in English, other language skills are beneficial
  • Excellent interpersonal skills
  • A humble personality
  • An interest in the healthcare sector is essential

What you’ll get

  • Full-time employment, according to your individual needs
  • Chance to be part of and develop in an innovative company
  • Work in a close-knit team of entrepreneurs, tech developers and sales professionals
  • The opportunity to have a distinct, positive impact on the future of healthcare for millions of patients


To apply, please submit your CV and cover letter at
Deadline for application is 2021-02-20.

For more information regarding the position you can also contact:

Fanny Boije af Gennäs Erre CSO +46 70 973 00 65